FAQ

We advise you to visit our Flagship Store in Eindhoven or any of our dealers for the most accurate measurement or your ring size. If you’re looking for your ring size online, you can use our size guide.

Our Payment Methods include iDeal, Paypal, Creditcard, Bancontact, SOFORT, Giropay or Klarna (pay later).

If you have placed an order, the Minitials team will work very hard to create the product with care and ship it to you as fast as possible. If we have any questions about your order, we will contact you through the data you have provided.

If there is a problem with your order, the Minitials team is available to help out as quickly as possible. You can contact us, make sure to keep your order number at hand. Telephone calls, WhatsApp messages, SMS messages and e-mails will be answered during our office hours from Monday to Friday 9am – 5pm. You can find our contact details here.

If you call us within an hour of placing the order, it may be possible to amend your order. Telephone calls, WhatsApp messages, SMS messages and e-mails will be answered during our office hours from Monday to Friday 9am – 5pm. You can find our contact details here.

Probably not. The sale of knockoffs and fraudulent goods has also shifted to the internet. Some sellers misspell Minitials in order to profit on common typos. Frequently, these sites, copy the look and feel of the official Minitials website, or create the impression that they are associated with Minitials. The reality is it often is not the authentic product.
Many of these sites actually copy photographs and/or text directly from our official site. In addition, they may offer a believable discount on the suggested retail price of an alleged Minitials product to make consumers believe they are receiving a good deal on a real product. Unfortunately, these deals are too good to be true and ultimately you may receive a low quality fake, or nothing at all.
Minitials does not have an online outlet website and rarely gives discount (i.e. the last time was for the birth of our Benjamin). We only sell products on stg-minitialscom-testcodemak.kinsta.cloud, in our Flagship Store in Eindhoven and at selected dealers.

Look no further, the Minitials team is here to help! Every bar engraving is unique, there are several options. You can choose a font from our website, upload your own (or your kid’s) handwriting, or a fingerprint.

There are two options: Webshop (stg-minitialscom-testcodemak.kinsta.cloud) or the Flagship Store in Eindhoven.
– You can use the code when checking out in our webshop. Simply add the number in the box “coupon code” and the gift card value will be deducted from your total.
– You can bring the giftcard with you when you visit our Flagship Store in Eindhoven. Minitials is located at Victoriapark 8, 5611BM Eindhoven.
Unfortunately, it is not possible to redeem your giftcard with our selected dealers.

When you are curious what our products look like in real life, you are very welcome to visit us at our Flagship Store in Eindhoven (payed parking in front of the door). We also have several dealers throughout the Netherlands, Belgium, Germany and Austria. At our dealers we have most products, but not all. Check the dealerlist to see which dealer is most close to your destination.

When you choose the local pick up delivery option, you can pick up your order at our Flagship Store in Eindhoven (Victoriapark 8 in Eindhoven). Visit the contact page for opening hours. We will inform you when your order is ready for pickup.

Processing times depends on the product. You can find specific processing times for every product in the “shipping” box in the product description. We process all online orders from the day before (f.e. if you order The One Signature Necklace and we receive your order on Monday, we will process your order on Tuesday and send it to you that same day). Note: our processing and delivery times always are a guideline.
When you choose the fast delivery option, we will customize & ship your product the same day*
*Only for collections: Signature, Key to my heart, Oblique, Disc, Benji, Hoops & Chains of love.

Providing excellent service is one of our key priorities. We offer a 12-month warranty on all our jewellery.

• If your Minitials jewellery is broken, you are welcome to visit our Flagship Store in Eindhoven by appointment. If our goldsmith is available, you can often wait while the repair is carried out. Should it take longer, we will let you know.
• If you do not live near Eindhoven, you can submit a service request via our website.

For our Signature necklaces, we offer three different lengths: 41 cm, 44 cm and 51 cm. Each length can be shortened by up to 2 centimetres using eyelets. When you wear the correct size, the letter or symbol rests in the hollow of your neck. This minimises the chance of the clasp rotating forwards. Unfortunately, we cannot prevent this; it depends on how much you move and how quickly the clasp turns round to the front. You are always welcome to visit our Flagship store in Eindhoven or one of our selected dealers so that we can help you choose the right size.

We always strive to have the best after sales & service. We always keep an open mind and try to learn from our customer’s comments. If you have a complaint, you can contact us through the way you see fit. Telephone calls, WhatsApp messages, SMS messages and e-mails will be answered during our office hours from Monday to Friday 9am – 5pm. We will contact you within 5 workdays. You can find our contact details here.

Most Minitials Signature Symbols have an ash chamber. On appointment we perform ash settings as a service in our Flagship Store in Eindhoven (only for Minitials jewellery). Are you looking for more information or do you want to make an appointment? Please give us a call! Telephone calls will be answered during our office hours from Monday to Friday 9am – 5pm. You can find our contact details here.

Ofcourse you can wear your jewellery (f.e. Sparkle Snake Necklace) without an engraving. Our colleague Jill is wearing her Sparkle Snake Necklace for three years now and still without an engraving… But it looks lovely anyway! You are always welcome to come back for the engraving. Also if you want to engrave one side at first, and add a back engraving later this is possible (with an additional cost).

It is not possible to change an engraving, once we have engraved your piece of jewellery. We engrave the fingerprint or text deep within the 18 karat gold, to ensure you can always wear (and enjoy) your piece of jewellery.

Ofcourse it is possible to add a letter or symbol to your existing necklace. Our goldsmith can do this for you.

• You can come by in our concept store in Eindhoven (you can make an appointment) or
• You can purchase an addition letter (or symbol), submit the expand your jewellery form and follow the instructions for sending the piece of jewellery to us.

We send our packages in the Netherlands with PostNL and internationally with DHL for you. Giftcards under €50 are sent twice a week by letterbox mail. The Five Extra Cords are send with PostNL with tracking code.

Yes,it is possible to have your bracelets re-knotted by our shop staff. Important to know:
– We only knot Minitials jewellery in our store (no exceptions).
– We do not knot in our store on Saturdays. You can schedule an appointment for this from Monday to Friday.
–  The Price of the cords remains €2 each. If you would like them knotted in the shop, you pay €5 each (only Minitials jewellery and not on Saturdays).
– We recommend regularly checking the knots of your satin bracelets. The guarantee does not provide a replacement or refund in case of loss.